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Itzy Ritzy Help Center and FAQs

Welcome to the Itzy Ritzy Help Center – find answers to common questions, explore product support, and get help with orders, shipping, and more.

How can I check the status of my pre-order?

Why does my order say “Unfulfilled”?

Can I cancel my order?

Can I change my shipping address?

Can I add an item to my order?

Can I remove an item from my order?

Can I change an item in my order?

Can I change my billing address?

Order Edits & Status

Do you offer free shipping?

Do you have any expedited shipping options?

When can I expect to receive my order?

What is the processing time for orders?

If my order contains both pre-order and in-stock items, when will it ship?

Why is the tracking information I received not working?

Can I ship my order to a PO box?

What if my package is lost or stolen?

Do you offer International shipping?

Does Onward VIP Protection+ cover returns for buyer's remorse?

Do I have to pay duties/customs fees?

What are the shipping times for International orders?

How does Onward Work?

How Do I File A Claim?

What happens if I don’t add Onward VIP Protection+?

How Much Time Do I Have To File A Claim?

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Who does Onward partner with to make shipments carbon neutral?

Shipping Information

What is your return policy?

How do I start a return or exchange?

Can I return or exchange an order I received as a gift?

Can I return or exchange an item purchased at an authorized retailer?

Do you price match items purchased at an authorized retailer?

What happens if I want to return an order with a Gift with Purchase (GWP)?

What does Final Sale mean?

Do you provide return shipping labels?

What should I do if an item arrives damaged or defective?

What should I do if items are missing from my shipment?

Returns and Exchanges

How can I get a discount code for my order?

Why isn’t my discount code working on my order?

Can I use multiple discount codes on one order?

What is the difference between a discount code and a shop credit?

How do I add a discount code at checkout?

Do you offer a Military & First Responder discount?

Discount Codes, Promotions and Rewards

What is Ritzy Rewards?

How do I sign up for Ritzy Rewards?

How do I earn Ritzy Rewards?

How do I redeem Ritzy Rewards?

How do I get to VIP tiers?

I still have more questions about Ritzy Rewards, where can I find answers?

Ritzy Rewards

What is the Snuggle Club Subscription?

Can I choose which plush I receive?

Does the Snuggle Club Subscription include discounts?

Is there a shipping fee on subscriptions?

Can I skip or pause my subscription?

Can I cancel my subscription?

How do payments work?

Can I change my shipping address for future shipments?

Snuggle Club Subscription

Can I resell items purchased from itzyritzy.com?

What payment methods are accepted?

I just made a purchase. When will my card be charged?

I placed an order, and now the item is on sale. What can I do?

Are there any foreign currency order costs?

Can I split my payments?

What is Afterpay?

What is Sezzle?

Payments & Purchasing

Where are your products manufactured?

I saw your items for sale on another website. Is it a knock off?

How can I find out about new products being released?

Where can I find stores that sell Itzy Ritzy?

I saw your items available for a lower price on another website. Will you match the price?

All articles

Categories

Order Edits & Status

Shipping Information

Returns and Exchanges

Discount Codes, Promotions and Rewards

Ritzy Rewards

Snuggle Club Subscription

Payments & Purchasing

Product Care & Information

Contacting Itzy Ritzy

About Us

Itzy Ritzy App